Bankroll Logo
Bankroll

How Can We Help?

We're here to help you get the most out of Bankroll

📧

Email Support

Get help from our support team. We typically respond within 24 hours.

support@bankroll.live
💬

In-App Chat

Chat with us directly from the Bankroll app for faster assistance.

Open App
🐦

Social Media

Follow us for updates, tips, and community discussions.

@bankrollapp

Frequently Asked Questions

How do I add money to my Bankroll account?

You can add money through Venmo or Cash App. Go to the "Add Funds" section in the app, select your preferred payment method, and follow the instructions. Deposits are typically processed within minutes.

Is Bankroll a sportsbook or casino?

No. Bankroll is a payment platform that helps you manage money with friends and groups. Our CoverMe feature connects you with licensed sportsbooks and casinos in states where they operate legally, but we do not accept bets or wagers ourselves.

Why do you need my location?

We use location to verify you're in a state where our partner sportsbooks and trading platforms are legally available. This is required by state regulations. We also use location to show you relevant CoverMe deposit promotions when you enter a new legal betting state.

How do I create or join a group?

Tap the "Groups" tab in the app. To create a group, tap the "+" button and invite members. To join a group, you'll need an invite link or code from an existing member. Groups are perfect for managing shared expenses with friends or organizations.

What is CoverMe?

CoverMe is our feature that shows you exclusive deposit bonuses from partner sportsbooks, casinos, and trading platforms when you enter a state where they're legal. You can deposit directly through Bankroll and take advantage of special promotions not available elsewhere.

How do I withdraw money?

Go to your profile, tap "Withdraw," and select your preferred method (Venmo or Cash App). Enter the amount and confirm. Withdrawals typically process within 1-3 business days depending on the payment method.

Is my money safe?

Yes. We use bank-level encryption (256-bit SSL) to protect all transactions. We partner with trusted payment providers like Venmo and Cash App. We also support Face ID and Touch ID for added security on your account.

How do I delete my account?

You can request account deletion by emailing support@bankroll.live from the email associated with your account. Please note that you must withdraw any remaining balance before deletion. We'll process your request within 7 days.

🎲 Responsible Gaming Resources

If you or someone you know has a gambling problem, help is available:

National Council on Problem Gambling: 1-800-522-4700

Website: www.ncpgambling.org

You can set deposit limits or self-exclude from CoverMe features in your app settings.

Other Inquiries

Media & Press: press@bankroll.live

Business & Partnerships: partnerships@bankroll.live

Legal: legal@bankroll.live

Privacy Concerns: privacy@bankroll.live